Return and Refund Policy

Physical Products

All sales of physical products are final. Once your order has been placed and payment confirmed, we do not offer returns, exchanges, or refunds, except as described below.

We encourage you to review your order carefully, including size, color, and quantity, before completing your purchase, as we are unable to accommodate change-of-mind returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at hello@enterthepanel.com if an item is defective, damaged in transit, or if you received the wrong item. We will evaluate the issue and, where appropriate, offer a repair, replacement, or refund for that item at our discretion.

European Union 14-Day Cooling-Off Period

Notwithstanding our final sale policy above, if merchandise is being shipped into the European Union, applicable consumer law gives you the right to cancel or return your order within 14 days, for any reason and without justification. This right applies specifically to EU shipments and cannot be waived. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To exercise this right, contact us at hello@enterthepanel.com within 14 days of receiving your item. Returns will need to be sent to the shipping address. Once the return is received and inspected, we will process your refund as described below.

Masterclasses and Private Sessions (Live Services)

Our masterclasses and private sessions are live, one-on-one or small-group services delivered by call or in person. There is no downloadable material, recording, or online content provided.

Full payment is required upfront to confirm your booking. All sales are final. Once a session is booked and paid for:

• No refunds, credits, exchanges, or rescheduling will be provided for any reason, including but not limited to change of mind, unavailability, illness, travel issues, or failure to attend ("no-show"). Payment secures your slot. It is your responsibility to attend at the confirmed date and time.
• If we are unable to deliver your session due to circumstances on our end, we will offer you a rescheduled session or a full refund, at our discretion.

By booking and paying for a session, you acknowledge and agree to this no-refund, no-cancellation policy.

European Union 14-Day Right of Withdrawal (Services)

The above notwithstanding, if you are located in the European Union, applicable consumer law gives you the right to cancel a service booking within 14 days of booking, without giving a reason. By booking a session scheduled to take place within that 14-day period, you expressly request that we begin performing the service before the withdrawal period ends, and you agree to pay for the service in full even if you later withdraw. Once the session has been fully carried out, you acknowledge that your right of withdrawal has lapsed, in accordance with applicable EU consumer law. If the session has not yet taken place and you wish to withdraw within the 14-day period, contact us at hello@enterthepanel.com; where the session has already begun or been completed by that point, you remain liable for the portion (or all) of the service already performed.

Refunds

We will notify you once we have received and inspected your return (for EU cooling-off returns or approved damage/issue claims on physical goods), or reviewed your cancellation/refund request (for masterclasses and private sessions), and let you know if the refund was approved.

If approved, you will be automatically refunded via your original payment method within 10 business days. Refunds are processed through our payment provider, Whish Pay. Please note it can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your return or refund request, please contact us at hello@enterthepanel.com.