Privacy Policy

THE PANEL ("we," "us," or "our") operates this website, including all related content, features, tools, products and services (the "Services"), to provide you with a curated shopping and learning experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified so it can no longer be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card details, payment confirmations, and other transaction details processed through our payment provider(s), including Whish Pay.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your order history (including digital masterclasses/courses and physical products).
• Communications with us: information you share when contacting customer support or otherwise messaging us.
• Device information: device, browser, and network connection details, IP address, and other identifiers.
• Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide information to us.
• Automatically: through your device when you use the Services, and through cookies and similar technologies.
• From our service providers: including our payment processor, hosting provider, email marketing platform, and analytics providers, when they collect or process information on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: process payments, fulfill and ship orders (including physical products), grant access to digital masterclasses and courses, manage your account, remember preferences, facilitate returns/exchanges, and personalize your experience.
• Marketing and Advertising: send marketing, promotional, and newsletter communications by email (via our email marketing platform), and show you relevant ads based on your activity, where permitted.
• Analytics: understand how visitors use the Services through our first-party analytics and Microsoft Clarity, and measure advertising with Meta Pixel, to improve site performance and content.
• Security and Fraud Prevention: authenticate accounts, secure transactions, and detect or prevent fraudulent or unsafe activity.
• Communicating with You: respond to inquiries and provide customer support.
• Legal Reasons: comply with applicable law, respond to legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to:

• Our payment processor, Whish Pay, solely to process transactions securely. We do not store full payment card details on our own servers.
• Service providers who perform functions on our behalf, such as website hosting, order fulfillment and shipping, email marketing, and analytics (including Microsoft Clarity and Meta Pixel).
• Business and marketing partners, for advertising and marketing purposes, where you have not opted out and applicable law permits.
• Third parties you direct us to, such as shipping carriers, or through your use of social media widgets or login integrations.
• Our affiliates or corporate group.
• In connection with a business transaction (e.g. merger, sale, or bankruptcy), to comply with legal obligations, enforce our policies, or protect our rights and the rights of our users.

We do not sell your personal information for money. Depending on your location, certain sharing for advertising purposes may be considered a "sale" or "share" under applicable law. (refer to "Your Rights and Choices" section below)

Cookies and Tracking Technologies

We and our service providers (including our analytics and advertising partners) use cookies, pixels, and similar technologies to operate the Services, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of sites we do not control. We recommend reviewing the privacy policies of any third-party site you visit.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure in transit. We recommend avoiding unsecure channels for sensitive or confidential information.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to certain exceptions:

• Right to Access/Know: request access to the personal information we hold about you.
• Right to Delete: request deletion of personal information we hold about you.
• Right to Correct: request correction of inaccurate personal information.
• Right of Portability: request a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
• Right to Opt Out of Sale/Sharing or Targeted Advertising: where applicable, opt out of the sale/sharing of personal information or its use for targeted advertising. If your browser sends a Global Privacy Control signal, we will treat it as an opt-out request for that browser/device where legally required. We do not currently respond to other "Do Not Track" signals.
• Managing Communication Preferences: unsubscribe from marketing emails at any time using the link in those emails. You may still receive non-promotional emails (e.g. order confirmations).

If you reside in the UK or European Economic Area, you may also have the right to:

• Object to or Restrict Processing: ask us to stop or limit processing of your personal information for certain purposes.
• Withdraw Consent: where we rely on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request, and you may designate an authorized agent to act on your behalf, subject to proof of authorization.

We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms, unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date, along with any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: hello@enterthepanel.com

For the purpose of applicable data protection laws, THE PANEL is the data controller of your personal information.